Context Engine
Your product knowledge. One continuing conversation.
Context for the next conversation
Illustrative example- KnowledgeProduct catalog · service plans
- EmailBuyer asked about implementation
- CallBuyer clarified their rollout needs
- Next replyUse relevant product detail and prior discussion
Give Nora your product catalog, documents, and sales material so she can explain your offer, answer buyer questions, and continue the discussion across connected channels.
Teach Nora what you sell
Give Nora the product details and sales material she needs to explain your offer and answer buyers with confidence.
Your material is the starting point
Add product details, catalogs, FAQs, decks, and case studies so Nora can work from your business knowledge.
Answers that fit the buyer’s question
Nora uses your product information to explain the offer being discussed, address questions, and help the buyer evaluate the fit.
Keep your knowledge current
Update your resources as your products and offers change. Give Nora the information you want her to use.
An informed answer for the buyer
Illustrative example- QuestionWhat does implementation include?
- ResourceProduct catalog · onboarding scope
- ContextThe service plan under discussion
Continue the conversation across channels
An email and a call belong to the same buyer relationship. Nora brings the previous discussion into the next interaction.
Carry the discussion forward
Use available messages and call context to understand what the buyer has already asked, shared, or discussed.
Keep the answer connected
Combine conversation history with relevant product knowledge so the next response fits the discussion.
Work from the history you have
Continuity depends on the channels connected to Avelia and the interactions recorded for that buyer.
One buyer, an ongoing conversation
Illustrative example- Email“Can this support our regional teams?”
- CallBuyer explains the first rollout market
- Follow-upContinue from the rollout discussed
Build on what your team learns
Bring product knowledge, buyer context, and your team’s answers together as the relationship develops.
Add the answers buyers need
Share useful product explanations and FAQs with Nora so future buyers benefit from what your team has learned.
Connect knowledge to the account
Use account research and the buyer’s discussion to make the product information relevant to their situation.
Keep your team in control
Your company sets the resources and review boundaries Nora works within.
Context grows with the relationship
Illustrative example- Your teamAdds an implementation FAQ
- BuyerShares a rollout requirement
- NoraUses both in the next response
See Context Engine on your market
Book a discovery call and we will walk through it with one of your target accounts.